FAQ

Frequently Asked Questions

1. How much does shipping cost?

Standard shipping is completely FREE. Express shipping is available for a flat rate of $8.99.

2. How long will it take to get my order?

Standard shipping typically takes 7–12 business days. Express shipping takes 5–8 business days. Please allow 1–3 business days for order processing.

3. What shipping carriers do you use?

We use reliable carriers including UniUni, CJ Packet Ordinary, USPS, UPS, and FedEx based on your location and availability.

4. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can contact us at support@dozpets.com to initiate a return.

5. Is there a restocking fee?

No, we do not charge any restocking fees for returns.